Dealing with difficult people
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selli...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Philadelphia, Pa. :
Kogan Page Ltd
2013.
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| Edición: | 2nd ed |
| Colección: | Creating success
Creating Success |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009799126606719 |
| Sumario: | Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (168 p.) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 9780749466954 9781299160262 |
