Cita APA (7a ed.)

Fisher, M. J., Ireland, C. A., & Vecchi, G. M. (2011). Conflict and crisis communication: Principles and practices. Routledge.

Cita Chicago Style (17a ed.)

Fisher, Martin J., Carol A. Ireland, y Gregory M. Vecchi. Conflict and Crisis Communication: Principles and Practices. London ; New York, N.Y.: Routledge, 2011.

Cita MLA (9a ed.)

Fisher, Martin J., et al. Conflict and Crisis Communication: Principles and Practices. Routledge, 2011.