Conflict and crisis communication principles and practices
Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expressio...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
London ; New York, N.Y. :
Routledge
2011.
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| Edition: | 1st ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009798333406719 |
| Summary: | Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in t |
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| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (236 p.) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781136822087 9781283547512 9786613859969 9781136822094 9780203830406 |
