A complaint is a gift : how to learn from critical feedback and recover customer loyalty

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A complaint is a gift how to learn from critical feedback and recover customer loyalty

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

Bibliographic Details
Other Authors:	Barlow, Janelle, 1943- author (author)
Format:	eBook
Language:	Inglés
Published:	Oakland, CA : Berrett-Koehler Publishers, Inc 2022.
Edition:	3rd edition, revised and updated
Subjects:	Consumer complaints. Customer services.
See on Biblioteca Universitat Ramon Llull:	https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686260806719

Description
Summary:	The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Physical Description:	1 online resource (224 pages)
ISBN:	9781523002955