A complaint is a gift : how to learn from critical feedback and recover customer loyalty

Código QR

A complaint is a gift how to learn from critical feedback and recover customer loyalty

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

Detalles Bibliográficos
Otros Autores:	Barlow, Janelle, 1943- author (author)
Formato:	Libro electrónico
Idioma:	Inglés
Publicado:	Oakland, CA : Berrett-Koehler Publishers, Inc 2022.
Edición:	3rd edition, revised and updated
Materias:	Consumer complaints. Customer services.
Ver en Biblioteca Universitat Ramon Llull:	https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686260806719

Descripción
Sumario:	The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Descripción Física:	1 online resource (224 pages)
ISBN:	9781523002955