SIAM/MSI - An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management

This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Detalles Bibliográficos
Otros Autores: Clifford, David, author (author)
Formato: Grabación de sonido
Idioma:Inglés
Publicado: IT Governance Publishing 2018.
Edición:1st edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009657366306719
Descripción
Sumario:This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
Notas:Title from resource description page (Safari, viewed January 24, 2020).
Descripción Física:1 online resource (4175 pages)
ISBN:9781787780989