Essential management skills for pharmacy managers
As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton :
Taylor & Francis/CRC Press
2013.
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| Edición: | 1st ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009634705506719 |
Tabla de Contenidos:
- Front Cover; Contents; Review of Essential Management Skills for Pharmacy and Business Managers; Foreword; Preface; Acknowledgments; About the Author; Chapter 1 - Managing Professionals; Chapter 2 - Management Theories; Chapter 3 - Managing a Pharmacy; Chapter 4 - Managing Change; Chapter 5 - Managing Risk; Chapter 6 - Problem Solving; Chapter 7 - Conflict Resolution; Chapter 8 - Managing Stress at Work; Chapter 9 - Team Building; Chapter 10 - Effective Communication; Chapter 11 - Leadership; Chapter 12 - Effective Delegation; Chapter 13 - Empowerment; Chapter 14 - Motivation
- Chapter 15 - Managing Cultural Diversity at WorkChapter 16 - Performance Review; Chapter 17 - Quality Management Systems; Chapter 18 - Quality Management System for Pharmacy Practice; Chapter 19 - Audits and Reviews; Chapter 20 - Dispensing Errors and Near Misses; Chapter 21 - Patient Complaints; Appendix A: Policy Manual; Appendix B: Sample Products and Services Department; Appendix C: Sample Procedures Manual; Appendix D: Dispensing Procedure; Appendix E: Standard Operating Procedures; Back Cover
