25 Reproducible Activities for Customer Service Excellence
Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Amherst, Massachusetts :
HRD Press
2005.
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009634649606719 |
| Summary: | Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho |
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| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (174 p.) |
| ISBN: | 9781599965048 |
