| Sumario: | Includes Complete Participant & Instructor Workbooks! Overview Your fast, fun resource for delivering outstanding customer service: the perfect complement to Jeff Havens’s Customer Service video course! Description In an era where many companies offer similar products and services at similar prices, it’s hard to stand out. But if you offer the best customer service around, you’ll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, Jeff Havens’s Customer Service brings together all the knowledge you’ll need to deliver outstanding customer service, and help others do it, too! One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute – and never forget his crucial takeaways. Designed to complement Havens’s separate video course (ISBN: 9780134464565), this package contains a 78-page Participant Workbook combining summaries, room for notes, and powerful questions for assessing how you’re delivering customer service now, and identifying ways to improve. Havens explains how to create a physical or online environment that attracts and engages the best customers… how to practice the personal qualities that lead to successful customer interactions… how to use active listening and eye contact to connect with customers… how to recognize and avoid ineffective customer service techniques… how to uncover small details and improvements that can make customers happy… how to deal with irate customers… why processes are important, and when to consider out-of-the-box approaches to helping a customer. Perfect for HR pros, trainers, and coaches, this package also containsa 66-page Instructor’s Guide, packed with step-by-step instructions for maximizing each lesson’s effectiveness and entertainment. No additional materials or pre-work necessary: just follow the instructions, and in less than 5 minutes you’ll be ready to teach this course! About the Instructor Jeff Havens is one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has...
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