Technical training management commercial skills aligned to the provision of successful training outcomes
Wih technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly. To be successful in the provision of technical training in IT requires a solid commercial understanding of how to establish, develop, control and deliver resu...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Swindon :
BCS Learning & Development Ltd
[2019]
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630525606719 |
| Sumario: | Wih technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly. To be successful in the provision of technical training in IT requires a solid commercial understanding of how to establish, develop, control and deliver results that provide the customer with an expected return on their IT investment and deliver strong shareholder value. This book provides you with this understanding, along with guidance on applying a strong execution plan to drive customer retention, grow the technical training business, and monitor progress for continual success. ----- " An excellent guide and rich compendium of principles to help run a successful technical training business. The book is a very useful reference companion to be used daily - it is comprehensive, insightful and full of best practices." Matthew Poyiadgi , Vice President, Pearson VUE, Europe, Middle East & Africa ----- "This is a book you will go back to time and time again. I regard it as an invaluable assistant to anyone involved in service-based training businesses in today’s technology driven world. It is a significant body of knowledge for our industry with current practical experience and laser like insight into everything from strategy to scheduling, and from making money in each modality to legal protection. I anticipate it providing professional success to those who learn from the guidance within its pages." Jon Buttriss, Non-Executive Director, London Learning Consortium & Member of the IIBA Board of Directors ----- ''Technical Training Management’ provides a comprehensive framework for companies who are just getting their customer technical education programs off the ground, and a nice refresher for more seasoned leaders. Philip shares his real world experience and has also managed to provide a modern perspective on customer technical education models for today’s customer success focused world.' Danielle Campbell , Head, Adobe Digital Learning Services - Americas |
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| Descripción Física: | 1 online resource (319 pages) |
| ISBN: | 9781523148240 9781780174815 9781780174822 |
