Cita APA (7a ed.)

Webb, N. J. (2017). What customers crave: How to create relevant and memorable experiences at every touchpoint (1st edition.). AMACOM, American Management Association.

Cita Chicago Style (17a ed.)

Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. 1st edition. New York: AMACOM, American Management Association, 2017.

Cita MLA (9a ed.)

Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. 1st edition. AMACOM, American Management Association, 2017.