Cita APA (7a ed.)

Brewster, E., Lawes, A., & Griffiths, R. (2016). IT service management: Support for your ITSM foundation exam (3rd ed.). BCS.

Cita Chicago Style (17a ed.)

Brewster, Ernest, Aidan Lawes, y Richard Griffiths. IT Service Management: Support for Your ITSM Foundation Exam. 3rd ed. Swindon: BCS, 2016.

Cita MLA (9a ed.)

Brewster, Ernest, et al. IT Service Management: Support for Your ITSM Foundation Exam. 3rd ed. BCS, 2016.