APA (7th ed.) Citation

Merlino, J. A. (2015). Service fanatics: How to build superior patient experience the Cleveland Clinic way. McGraw Hill.

Chicago Style (17th ed.) Citation

Merlino, James Author. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. New York: McGraw Hill, 2015.

MLA (9th ed.) Citation

Merlino, James Author. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. McGraw Hill, 2015.