Your customers' perception of quality what it means to your bottom line and how to control it
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of qualit...
| Otros Autores: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
Productivity Press, an imprint of Taylor and Francis
2011.
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| Edición: | 1st edition |
| Colección: | Productivity Press Book
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629219206719 |
Tabla de Contenidos:
- chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere
- chapter 2 Why Customers’ Perception of Quality Is So Important
- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality
- chapter 4 Garnering Support and Gaining Endorsement
- chapter 5 A Framework to Derive the Right Investments
- chapter 6 Managing a Journey of Continuous Improvement
- chapter 7 Metrics That Prove the Worth of the Initiatives
- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function
- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives.
