Leadership in action dividends and interest-for lack of leadership, airlines are flying blind
The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service.
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Greensboro, North Carolina :
Center for Creative Leadership
2004.
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629122706719 |
| Summary: | The leaders who make up the current group of airline CEOs have their work cut out. They inherited bloated businesses offering a commodity product in a service industry, yet they seem to have completely lost touch with customer service. |
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| Physical Description: | 1 online resource (2 pages) |
