GEMBA WALKS FOR SERVICE EXCELLENCE the step-by -step guide for identifying service delighters
Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
CRC Press
2017.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628891906719 |
| Sumario: | Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate.Gemba Walks for Service Exc |
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| Notas: | "A Productivity Press Book." |
| Descripción Física: | 1 online resource (97 pages) : illustrations |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 9781040081303 9780429252044 9781138434776 9781439886762 |
