Availability and Capacity Management in the Cloud An ITSM Narrative Account
In this latest instalment, Daniel McLean's fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely :
IT Governance Ltd
2014.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628799406719 |
Tabla de Contenidos:
- Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: All Together Now; Chapter 2: One Big, Happy Family; Chapter 3: Who Wants to Support this Service?; Chapter 4: The Abandoned Service; Chapter 5: Don't Confuse me with the Details; Chapter 6: Voices in the Night; Chapter 7: When Capacity isn't Enough; Chapter 8: Coffee Talk; Chapter 9: Just Sit There and Take It; Chapter 10: Once More Unto the Breach, My Friend?; Chapter 11: Reprimand by Remote Control; Chapter 12: Success Feels Good; Chapter 13: No Plan Survives Contact with Reality
- Chapter 14: Things are Rarely what they SeemITG Resources
