Service failure : the real reasons employees struggle with customer service and what you can do about it

Service failure the real reasons employees struggle with customer service and what you can do about it

What causes poor customer service? You might be surprised.

Bibliographic Details
Main Author: Toister, Jeff (-)
Format: eBook
Language:Inglés
Published: New York : AMACOM c2013.
Edition:1st edition
Subjects:
Customer services.
Customer relations.
Employees > Training of.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628695906719
Description
Summary:What causes poor customer service? You might be surprised.
Item Description:Included index.
Physical Description:1 online resource (209 p.)
Bibliography:Includes bibliographical references and index.
ISBN:9781283688598
9780814432006

Similar Items