Problem management an implementation guide for the real world
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and manager...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Wiltshire, England :
BCS The Chartered Institute for IT
2014.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628646406719 |
| Sumario: | Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (192 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781780172439 9781780172415 9781780172422 |
