What your body says (and how to master the message) inspire, influence, build trust, and create lasting business relationships
"Train your body to communicate with confidence and clarity-have your body match what your mouth says ... The popular phrase "leading from influence" takes for granted that influence derives chiefly from verbal communication. However, communication is about more than words. To get to...
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, N.J. :
John Wiley & Sons
c2010.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628460606719 |
Tabla de Contenidos:
- What Your Body Says (and how to master the message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships; Contents; Foreword; About the Author; Acknowledgments; About This Book; Introduction; Understanding the Difference between Power, Intimidation, and Influence; How Influence Equals Opportunity; Items of Note; Chapter 1: The Signals You Are Sending; Good versus Bad Nonverbals; Chapter 2: How the Signals Work; Intentional Gestures Are a Powerful Tool; When and How the Gesture Happens; How Long to Hold the Gesture
- "But Wait, There's More..."" Connecting Two Ideas NonverballyHow to Disconnect Two Ideas Nonverbally; Chapter 3: Gestures of Relationship; How to Attach Yourself to a Message; How to Create a Visual Placeholder; Chapter 4: Gestures of Location; How to Use Locations; How to Create a Phantom Location; How to Assign Negatives to a Location; How to Avoid Cross-Contaminating Your Message; Chapter 5: Gestures That Teach; Keep the Gesture Simple and Familiar; Verbal and Nonverbal Congruency; Do I Always Have to Be Congruent?; Chapter 6: Gestures of Expectation and Influence
- How to Use Your Posture to Show Your ConfidenceManage the Behavior-Not the Person; Proactive versus Reactive; I Expect You to Wait; Power Gestures; How to Confirm Others' Perception of the Experience; Chapter 7: The Eyes Have It; Where Do I Put My Eyes?; What Can I Do with My Eyes?; Eyes and Emotion; How to Manage with Eye Contact; Pros and Cons of Little or No Eye Contact; Chapter 8: How the Signals Sound-The Voice; Voice Patterns of What We Do and Who We Are; How to Use the Credible Voice Pattern; How to Use the Connection Voice Pattern; Is Your Voice Sabotaging You?
- Addicted to the Verbal PauseThe Need to Breathe; Chapter 9: The Unintentional Nonverbals; Fidget Reboot Button; The Nonverbal Outburst; Chapter 10: The Fine Print in Your Owner's Manual; The Trick Is to Remain Flexible; Master the Behavior Game; Chapter 11: Putting It All to Work; Feelings Change Facts; Emotions Motivate; How to Communicate a Clear Direction; Observe to Become Self-Aware; How Context Controls the Message; Final Thoughts: Master Your Message- Next Steps; Cheat Sheets; Resources and Recommended Reading; Quick Reference Guides; Index
