APA (7th ed.) Citation

Institute of Leadership and Management "ILM" Staff. (2007). Managing customer service (5th ed.). Pergamon Flexible.

Chicago Style (17th ed.) Citation

Institute of Leadership and Management "ILM" Staff. Managing Customer Service. 5th ed. Oxford: Pergamon Flexible, 2007.

MLA (9th ed.) Citation

Institute of Leadership and Management "ILM" Staff. Managing Customer Service. 5th ed. Pergamon Flexible, 2007.

Warning: These citations may not always be 100% accurate.