APA (7th ed.) Citation

Basch, M. (2002). Customer culture: How FedEx and other great companies put the customer first every day (1st edition.). Financial Times, Prentice Hall.

Chicago Style (17th ed.) Citation

Basch, Michael. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. 1st edition. Upper Saddle River, NJ: Financial Times, Prentice Hall, 2002.

MLA (9th ed.) Citation

Basch, Michael. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. 1st edition. Financial Times, Prentice Hall, 2002.