Customer service management training 101 : quick and easy techniques that get great results

Customer service management training 101 quick and easy techniques that get great results

Great customer service depends on great customer service MANAGEMENT.

Bibliographic Details
Main Author: Evenson, Renee, 1951- (-)
Format: eBook
Language:Inglés
Published: New York : American Management Association c2012.
Edition:1st ed
Subjects:
Customer services > Management.
Executives > Training of.
Time management.
Leadership.
Communication in management.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628006706719
Table of Contents:
  • Managing yourself
  • Understanding your management style
  • Developing your leadership qualities
  • Planning and organizing for results
  • Managing others
  • Communicating up, down, across, in, and out
  • Training for excellence.

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