Architecture and patterns for IT service management, resource planning, and governance making shoes for the cobbler's children
Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Pla...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
Elsevier/Morgan Kaufmann
2011.
|
| Edición: | 2nd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628004106719 |
Tabla de Contenidos:
- Front Cover; Architecture & Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children; Copyright; Dedication; Table of Contents; List of Figures; List of Tables; Foreword I; Foreword II; Preface; An Architecture for IT Itself; Why, and for whom, this book was written; Reading this book; The Lean house; Structure; Chapter 1, ""IT in a World of Continuous Improvement""; Chapter 2, ""Architecture Approach""; Chapter 3, ""Patterns for the IT Processes""; Chapter 4, ""Patterns for the IT Lifecycles""; Disclaimer; Acknowledgements
- Author BiographyNote on Capitalization; Note on Method; Chapter 1: IT in a World of Continuous Improvement; What Is ""Information Technology""?; What Is an IT Service?; What Is Lean?; Lean as applied systems theory; The Lean concept of flow; Lean cautions; What Is IT Value?; The ""business of IT""?; Double-axis value; What Is Lean IT?; Revisiting the IT/manufacturing analogy; Lean systems development; The many faces of quality in IT management; What is waste in IT?; Current IT trends in a Lean light; The ""TPS House"": A Lean icon applied to IT management; Conclusion; Further Reading
- Chapter 2: Architecture ApproachThe Production of IT Services; IT Value Chains, Streams, and Processes; Process; A value chain framework; IT value chain illustrated; Relationship between primary and supporting processes; From IT Value Chain to IT Value Streams; Entity lifecycles and portfolios; IT Lifecycle Summary Definitions; Value-adding and non-value-adding phases for all value streams; Synchronizing the major value streams; The IT processes; IT Process Summary Definitions; Lifecycle and process wastes; IT value and business process management further reading; The IT Management Functions
- Capability maturity versus Lean value streamsWhat is a function?; What is a process framework?; Capability/function; Cross-functional processes; ""Change Management"" versus ""Complete Change'; Frameworks, frameworks everywhere; ITIL; IT Governance Institute (COBIT and Val-IT); CMMI; Other frameworks and approaches; IT functional framework; IT Function Summary Definitions; The Information Architecture of IT Management; IT metrics: Gateway from process to data; Data management for the business of IT; IT management data governance; The three narratives of enterprise IT; A. Conceptual Data Model
- Intersection EntitiesRole management; Partitioning the data model; Understanding dimensions and facts of IT management; Dimensions; Facts; Networks and trees in IT management data; Unstructured IT management data: Challenge and opportunity!; IT Data Summary Definitions; Making IT real; IT management data further reading; A Supporting Systems Architecture for IT Management; Enterprise Resource Planning (ERP) for IT?; Modeling IT Service Architectures; Analyzing the IT management systems; The IT management systems architecture; Making IT real; Avoid shadow systems
- Final thoughts on IT management systems
