Cita APA (7a ed.)

Betz, C. T. (2011). Architecture and patterns for IT service management, resource planning, and governance: Making shoes for the cobbler's children (2nd ed.). Elsevier/Morgan Kaufmann.

Cita Chicago Style (17a ed.)

Betz, Charles T. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. 2nd ed. Amsterdam: Elsevier/Morgan Kaufmann, 2011.

Cita MLA (9a ed.)

Betz, Charles T. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. 2nd ed. Elsevier/Morgan Kaufmann, 2011.