ISO/IEC 20000 : an introduction to the global standard for service management

ISO/IEC 20000 an introduction to the global standard for service management

A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively!Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of...

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Detalles Bibliográficos
Autor principal: Clifford, David (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Cambridgeshire, U.K. : IT Governance Pub 2011.
Edición:2nd ed
Materias:
Local area networks (Computer networks) > Standards.
Computer network protocols > Standards.
Metropolitan area networks (Computer networks) > Standards.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627979206719

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