ISO/IEC 20000 an introduction to the global standard for service management
A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively!Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Cambridgeshire, U.K. :
IT Governance Pub
2011.
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| Edition: | 2nd ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627979206719 |
