ISO/IEC 20000 an introduction to the global standard for service management
A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively!Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridgeshire, U.K. :
IT Governance Pub
2011.
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| Edición: | 2nd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627979206719 |
| Sumario: | A newly revised, up-to-date pocket guide to show you how to manage your IT services more effectively!Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of their IT systems. Instead, organisations rely on a confused mish-mash of different technologies and ad hoc working practices.The solution: an ITSMSTo avoid this fate, your organisation needs to adopt an IT Service Management System (ITSMS). Employing an ITSMS will enable your organisation to identif |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (70 p.) |
| ISBN: | 9781849283168 9781283321082 9786613321084 9781849283151 |
