APA (7th ed.) Citation

Clifford, D. (2011). ISO/IEC 20000: An introduction to the global standard for service management (2nd ed.). IT Governance Pub.

Chicago Style (17th ed.) Citation

Clifford, David. ISO/IEC 20000: An Introduction to the Global Standard for Service Management. 2nd ed. Cambridgeshire, U.K.: IT Governance Pub, 2011.

MLA (9th ed.) Citation

Clifford, David. ISO/IEC 20000: An Introduction to the Global Standard for Service Management. 2nd ed. IT Governance Pub, 2011.