Secret service hidden systems that deliver unforgettable customer service
What's the big secret to giving great customer service?
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
c2003.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627913506719 |
Tabla de Contenidos:
- Secret service systems : creating behind-the-scenes systems
- Secret service at work : implementing secret service systems
- Your front line is your bottom line : the value of your front-line people
- What are we really selling? : making it an experience
- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
- Creating passionate team members : creating a great corporate culture
- An opportunity to be a hero : turning customer complaints into positive experiences
- Enhancing the quality of lives around us : giving back
- E-nough : getting back to the face-to-face relationships.
