Developing your conflict competence a hands-on guide for leaders, managers, facilitators, and teams
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: main...
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| Format: | eBook |
| Language: | Inglés |
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San Francisco :
Jossey-Bass
c2010.
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| Edition: | 3rd ed |
| Series: | J-B CCL (Center for Creative Leadership)
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627853806719 |
Table of Contents:
- Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams; Contents; Preface: What's a Hands-On Guide and Why Should I Be Interested?; Introduction; Chapter One: Introduction; Chapter Two: Cognitive Aspects of Conflct; Chapter Three: The Emotional Side of Conflict; Chapter Four: Engaging Conflict Constructively; Chapter Five: Team Conflict Competence; Chapter Six: Organizational Conflict Competence; Resources; References; The Authors; About the Center For Creative Leadership; Index
