Developing your conflict competence a hands-on guide for leaders, managers, facilitators, and teams
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: main...
| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | eBook |
| Language: | Inglés |
| Published: |
San Francisco :
Jossey-Bass
c2010.
|
| Edition: | 3rd ed |
| Series: | J-B CCL (Center for Creative Leadership)
|
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627853806719 |
| Summary: | A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. ""A must-have guidebook |
|---|---|
| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (281 p.) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780470588208 9781282482753 9786612482755 9780470588185 |
