Cita APA (7a ed.)

Barlow, J., & Maul, D. (2000). Emotional value: Creating strong bonds with your customers (1st edition.). Berrett-Koehler Publishers.

Cita Chicago Style (17a ed.)

Barlow, Janelle, y Dianna Maul. Emotional Value: Creating Strong Bonds with Your Customers. 1st edition. San Francisco: Berrett-Koehler Publishers, 2000.

Cita MLA (9a ed.)

Barlow, Janelle, y Dianna Maul. Emotional Value: Creating Strong Bonds with Your Customers. 1st edition. Berrett-Koehler Publishers, 2000.