APA (7th ed.) Citation

Barlow, J., & Maul, D. (2000). Emotional value: Creating strong bonds with your customers (1st edition.). Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Dianna Maul. Emotional Value: Creating Strong Bonds with Your Customers. 1st edition. San Francisco: Berrett-Koehler Publishers, 2000.

MLA (9th ed.) Citation

Barlow, Janelle, and Dianna Maul. Emotional Value: Creating Strong Bonds with Your Customers. 1st edition. Berrett-Koehler Publishers, 2000.