Getting to resolution turning conflict into collaboration
Our current models for ending conflict don't really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form. In...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA :
Berrett-Koehler Publishers
c2009.
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| Edición: | 2nd ed |
| Colección: | BK business book.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627826906719 |
Tabla de Contenidos:
- Resolution : getting beyond conflict, compromise, and settlement
- ROI and the costs of conflict : pay now or pay later
- Two brothers : their story of resolution
- The craft of resolution : a road map for resolving conflict
- Principle 1 : believing in abundance
- Principle 2 : creating partnership
- Principle 3 : being creative
- Principle 4 : fostering sustainable collaboration
- Principle 5 : becoming open
- Principle 6 : forming long-term collaborations
- Principle 7 : relying on feelings and intuition
- Principle 8 : disclosing information and feelings
- Principle 9 : learning throughout the resolution process
- Principle 10 : becoming responseable
- Step 1 : your attitude of resolution
- Step 2 : stories : telling and listening
- Step 3 : listening for a vision of resolution
- Step 4 : getting current and complete
- Step 5 : reaching agreement in principle
- Step 6 : crafting the new agreement
- Step 7 : resolution
- Applying the principles : the craft of resolution
- Benefits and utility : the cycle of resolution
- Using the power of the legal system
- Choosing a professional : the resolutionary
- Building a culture of agreement and resolution.
