Sharp, D. E. (2003). Customer relationship management systems handbook (1st edition.). Auerbach Publications.
Chicago Style (17th ed.) CitationSharp, Duane E. Customer Relationship Management Systems Handbook. 1st edition. Boca Raton: Auerbach Publications, 2003.
MLA (9th ed.) CitationSharp, Duane E. Customer Relationship Management Systems Handbook. 1st edition. Auerbach Publications, 2003.
Warning: These citations may not always be 100% accurate.