Cita APA (7a ed.)

Lucas, R. W. (2001). How to be a great call center representative (1st edition.). American Management Association.

Cita Chicago Style (17a ed.)

Lucas, Robert W. How to Be a Great Call Center Representative. 1st edition. [Saranac Lake, NY]: American Management Association, 2001.

Cita MLA (9a ed.)

Lucas, Robert W. How to Be a Great Call Center Representative. 1st edition. American Management Association, 2001.