How to be a great call center representative

Give your front-line call center staff the training they need!.

Detalles Bibliográficos
Autor principal:	Lucas, Robert W. (-)
Autor Corporativo:	American Management Association (-)
Formato:	Libro electrónico
Idioma:	Inglés
Publicado:	[Saranac Lake, NY] : American Management Association c2001.
Edición:	1st edition
Materias:	Call centers. Customer relations. Customer services.
Ver en Biblioteca Universitat Ramon Llull:	https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627743206719

Descripción
Sumario:	Give your front-line call center staff the training they need!.
Notas:	Title from title screen.
Descripción Física:	xxii, 175 p. Available also in a print ed
Bibliografía:	Includes bibliographical references and index.
ISBN:	9781283688642 9780761215103

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