APA (7th ed.) Citation

Gallagher, R. S., & Roth, C. (2013). The customer service survival kit: What to say to defuse even the worst customer situations (1st edition.). AMACOM.

Chicago Style (17th ed.) Citation

Gallagher, Richard S., and Carol Roth. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. 1st edition. New York: AMACOM, 2013.

MLA (9th ed.) Citation

Gallagher, Richard S., and Carol Roth. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. 1st edition. AMACOM, 2013.