Cita APA (7a ed.)

Snyder, M., Steger, J., O'Brien, K., & Landers, B. (2008). Microsoft Dynamics® CRM 4.0 Step by Step (1st edition.). Microsoft Press.

Cita Chicago Style (17a ed.)

Snyder, Mike, Jim Steger, Kara O'Brien, y Brendan Landers. Microsoft Dynamics® CRM 4.0 Step by Step. 1st edition. Sebastopol: Microsoft Press, 2008.

Cita MLA (9a ed.)

Snyder, Mike, et al. Microsoft Dynamics® CRM 4.0 Step by Step. 1st edition. Microsoft Press, 2008.