Effective apology mending fences, building bridges, and restoring trust
From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the re...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Berrett-Koehler Publishers
2009.
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| Edición: | 1st ed |
| Colección: | BK business book.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627572306719 |
| Sumario: | From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (284 p.) |
| Bibliografía: | Includes bibliographical references (p. 243-251) and index. |
| ISBN: | 9781282300620 9786612300622 9781605091396 |
