What to say to a porcupine : 20 humorous tales that get to the heart of great customer service

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What to say to a porcupine 20 humorous tales that get to the heart of great customer service

An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!

Bibliographic Details
Main Author:	Gallagher, Richard S. (-)
Format:	eBook
Language:	Inglés
Published:	New York : American Management Association c2008.
Edition:	1st edition
Subjects:	Customer services > Humor. Customer services > Management > Humor. Customer relations > Humor.
See on Biblioteca Universitat Ramon Llull:	https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627529406719

Table of Contents:

Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author;