Building conflict competent teams
Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. With this book, your team and its members will gain a deeper understanding of how conflict emerges and how to respond in ways that will leverage c...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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San Francisco : [Greensboro, NC] :
Jossey-Bass ; Center for Creative Leadership
c2008.
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| Edición: | 1st ed |
| Colección: | J-B CCL (Center for Creative Leadership)
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627525906719 |
Tabla de Contenidos:
- Building Conflict Competent Teams; Contents; Preface; Outline of the Book; Acknowledgments; Chapter 1: A TEAM IN CONFLICT; The Organization; The Search; Finding New Talent; Conflicting Perspectives; Turning Points; Success; Upon Further Review; Ingredients for Confl ict Competence; A Great But Not Perfect Example; So What?; Basic Premise; A Preview: Three Critical Characteristics; Another Thing or Two; Chapter 2: WHERE CONFLICT COMES FROM, AND WHY IT IS SO HARD TO MANAGE; Team Models and Conflict; The Nature of Conflict; Types of Conflict; Sources of Conflict; Challenges
- Addressing the ChallengesChapter 3: CREATING THE RIGHT CLIMATE; Effective Attitudes; Trust; Safety; Working Together; Emotional Intelligence; Controlling Your Emotions; What to Do When Things Are Stuck; Starting Out Right; Once the Climate Is Right; Chapter 4: CONSTRUCTIVE COMMUNICATION; Intra-Team Versus Inter-Team Conflict; The Human Condition; Intensity; Constructive Behaviors and Skills; Conclusion; Chapter 5: TECHNIQUES FOR STAYING ON TRACK; Before; During; After; Conclusion; Chapter 6: SPECIAL CASES: VIRTUAL AND GLOBAL TEAMS; The Challenges of Being Virtual
- Different Cultures, Different Confl ictsNext Steps; Chapter 7: GETTING STARTED ON THE ROAD TO CONFLICT COMPETENCE; Team Member Readiness Questions; Team Readiness Questions; Team Foundations Worksheet; Assessing Your Team Climate: Components for Establishing the Right Climate; Assessing Your Team's Communication: An Examination of Behaviors and Skills; Summary; Epilogue; Resources; Leadership Development Institute; Center for Creative Leadership; The Table Group; Center for Collaborative Organizations; Interpersonal Communications Programs; Mindful Awareness Research Center; References
- The AuthorsIndex; About the Center for Creative Leadership; Capabilities; Open-Enrollment Programs; Customized Programs; Coaching; Assessment and Development Resources; Publications; Leadership Community; Research
