APA (7th ed.) Citation

Zemke, R., & Williamson, B. H. (2001). Delivering knock your socks off service (1st edition.). American Management Association.

Chicago Style (17th ed.) Citation

Zemke, Ron, and Bobette Hayes Williamson. Delivering Knock Your Socks off Service. 1st edition. [Saranac Lake, N.Y.]: American Management Association, 2001.

MLA (9th ed.) Citation

Zemke, Ron, and Bobette Hayes Williamson. Delivering Knock Your Socks off Service. 1st edition. American Management Association, 2001.

Warning: These citations may not always be 100% accurate.