Delivering knock your socks off service
Create a service advantage with the help of customer service guru Ron Zemke.
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Saranac Lake, N.Y.] :
American Management Association
c2001.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627515706719 |
| Sumario: | Create a service advantage with the help of customer service guru Ron Zemke. |
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| Notas: | Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. Title from title screen. |
| Descripción Física: | xix, 248 p. : ill Available also in a print ed |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781283688680 9780761215257 |
