Success with Microsoft Dynamics CRM 4.0 implementing Customer Relationship Management

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical re...

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Detalles Bibliográficos
Autor principal: Mathena, Justin (-)
Otros Autores: Yetter, Aaron, Hostetler, Hoss
Formato: Libro electrónico
Idioma:Inglés
Publicado: Berkeley, CA : Apress c2009.
Edición:1st ed. 2009.
Colección:Pro
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627495806719
Descripción
Sumario:Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.
Notas:Includes index.
Descripción Física:1 online resource (252 p.)
ISBN:9781282000711
9786612000713
9781430216056