Niven, P. R. (2008). Balanced scorecard step-by-step for government and nonprofit agencies (2nd ed.). J. Wiley & Sons, Inc.
Cita Chicago Style (17a ed.)Niven, Paul R. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. 2nd ed. Hoboken, N.J.: J. Wiley & Sons, Inc, 2008.
Cita MLA (9a ed.)Niven, Paul R. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. 2nd ed. J. Wiley & Sons, Inc, 2008.
Precaución: Estas citas no son 100% exactas.