APA (7th ed.) Citation

Persse, J. R. (2006). Process improvement essentials (1st edition.). O'Reilly.

Chicago Style (17th ed.) Citation

Persse, James R. Process Improvement Essentials. 1st edition. Sebastopol, California: O'Reilly, 2006.

MLA (9th ed.) Citation

Persse, James R. Process Improvement Essentials. 1st edition. O'Reilly, 2006.