Business process management and balanced scorecard using processes as strategic drivers
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a s...
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| Format: | eBook |
| Language: | Inglés |
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Hoboken, N.J. :
J. Wiley & Sons
c2007.
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| Edition: | 1st edition |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627175806719 |
Table of Contents:
- A world of change
- How process can drive strategy
- The strategic process
- Strategy maps
- Balanced scorecard and strategic initiatives
- Conclusions.
