50 activities for achieving excellent customer service
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whet...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amherst, Mass. :
HRD Press
c2003.
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| Edición: | 1st edition |
| Colección: | 50 Activities
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627165906719 |
| Sumario: | This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (272 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781281018328 9781599965086 |
