Driving Innovation in Service Organisations A Study in the German Airport Industry

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can...

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Bibliographic Details
Main Author: Scheler, Jessica. author (author)
Format: Thesis
Language:Inglés
Published: Wiesbaden : Gabler Verlag 2013.
Edition:1st ed. 2013.
Series:Markt- und Unternehmensentwicklung Markets and Organisations
Subjects:
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009469161006719
Table of Contents:
  • Systematic Review of the Service Dominant Logic-Literature
  • Opportunities and challenges for the German Airport Industry
  • Drivers and barriers influencing the ability to innovate in service organizations. -Typology of innovation opponents.