Cita APA (7a ed.)

Kress, M. (2010). Intelligent Business Process Optimization for the Service Industry. KIT Scientific Publishing.

Cita Chicago Style (17a ed.)

Kress, Markus. Intelligent Business Process Optimization for the Service Industry. KIT Scientific Publishing, 2010.

Cita MLA (9a ed.)

Kress, Markus. Intelligent Business Process Optimization for the Service Industry. KIT Scientific Publishing, 2010.