Measuring quality : performance measurement in libraries

Measuring quality performance measurement in libraries

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....

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Detalles Bibliográficos
Autor principal: Poll, Roswitha (-)
Otros Autores: Boekhorst, Peter te, 1957- author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: München : K.G. Saur 2007.
Munchen, Germany : 2007.
Edición:2nd rev. ed
Colección:IFLA publications ; 127.
Materias:
Academic libraries > Evaluation.
Public libraries > Evaluation.
Libraries > Evaluation.
Libraries
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009430921106719
Tabla de Contenidos:
  • Frontmatter
  • CONTENTS
  • PREFACE
  • 1. The role of performance indicators in quality management
  • 2. Indicators of impact or outcome
  • 3. Overview of the indicators
  • 4. Description of the indicators
  • 5. List of indicators
  • Backmatter

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